Steps we are taking to keep our stores safe.
It is our goal to make sure that you feel safe shopping with us and that you have access to everything you and your family need. During this time of uncertainty, we want to be as transparent as possible, so we’re sharing some of the steps we've taken in our stores to limit the spread of Covid-19.
Creating a Safe Shopping Space
To support physical distancing we’ve installed plexiglass barriers at cash registers, installed floor decals throughout our stores and are asking customers to keep 6 feet apart from fellow shoppers. We will limit the number of customers in stores to ensure there is space to practice physical distancing.
Special Shopping Hour
For the first hour each morning we invite seniors, those with disabilities or who might be immune compromised. We welcome all customers but hope that for the first hour we are open, preference can be given to those who need a bit of special assistance. Check your local store to confirm operating hours.
Updated Reusable Bag Policy
We ask that you please leave reusable bags, boxes and personal containers at home. At the advice of the BC Centre for Disease Control we have temporarily suspended use of them in our stores to reduce potential risk. We remain committed to sustainability and look forward to a time when we can introduce these back into our stores.
Increased Routine Cleaning
Our stores have increased the frequency of cleaning, paying close attention to PIN pads, register belts, bagging areas and other high touch areas such as grocery carts, hand baskets and cooler door handles.
Taking care of our Team Members
Our team members are taking precautions to safeguard their health, including staying home if they have any symptoms of illness or do not feel well. We introduced a $2.00/hour wage premium (retroactive to March 8th) to demonstrate our appreciation for the important role they play in our communities, and the additional support they have been providing our customers. We are adding additional team members where needed to allow our existing team to mentally and physically recharge.
Health & Wellness Support
We will continue to provide the advice and education you are used to from Nature’s Fare, we simply may need to deliver it differently. For those of you spending more time at home, we suggest you support yourself with the food and activities that make you feel good. Try not to cave to the pressure to be constantly productive. Take the mental space you need when you need it.
Supporting a Safe Shopping Experience
In return, we ask that you respect the physical distancing measures we’ve put in place for the protection of you, our team members, and to comply with guidance from health authorities. Please have one member of your household do the shopping and buy only what you need so there will be enough for others in the community. Do not come to the store if you are sick, have a friend, neighbour or community group do the shopping for you. Wash your hands often and avoid touching items you do not intend to purchase. Pay using Tap when possible.
We appreciate your support. We will get through this together.
Michael Sherwood, CEO
Nature's Fare Markets
COVID-19 Safety Plan
In accordance with the Provincial Health Officer, please see the link below for a detailed outline of our Covid-19 safety plan.