Department Manager – Health & Wellness

Department Manager – Health & Wellness

The Opportunity:

The Department Manager – Health & Wellness is responsible for the overall appearance, efficiency, and profitability of the vitamin and supplement department. This includes ensuring overseeing the team members within this department as well as ensuring a clean and well stocked department, maintaining stock levels and placing orders that represent the department’s needs, and working with the Corporate Purchaser to ensure that all deals, specials, and other incentives are taken advantage of. This is a both a strategic and hands on role within our organization that is committed to championing health and wellness with our customers. You don’t need to be an expert in vitamins and supplements, but a passion for people, holistic wellness and desire to assist others is a must!

We Are Looking for Individuals That Have:

  • Passion for organic food and natural medicine and love the retail and grocery industry
  • Open availability including evenings and weekends
  • Excellent communication skills
  • Dependable team spirit
  • Outstanding interpersonal ability and customer service skills
  • Strong work ethic with a positive, team minded attitude
  • Remarkable energy and the ability to multi task
  • Ability and desire to lead by example and create a positive, supportive working environment for your team
  • A great attitude and love working in a fast-paced environment


  • Set an example for all other department staff members by showing exemplary customer service, strong work ethic, and dedication to the industry
  • Maintain department cleanliness at all times, ensuring that shelves are clean, well-stocked, and faced
  • Ensure optimal levels of inventory by making smart purchasing decisions, analyzing top seller reports, using movement reports and collaborating with other Health & Wellness Managers and Nature’s Fare Corporate Purchasing
  • Maintain familiarity with vendor contact information, purchasing requirements, brands and products, preserve a balance between established products and the need to stock products that are new, innovative, and trendy
  • Request new items from Corporate Purchasing based on customer requests, trends, or personal experience, undertake sales analysis using movement reports, Top 30 reports, anecdotal knowledge and insights from other Health & Wellness Managers. Use this analysis to merchandise, feature items, or delist poor sellers.
  • Become familiar with products featured in Nature’s Fare’s bi-weekly flyer, the Good Life Magazine, or any supplier driven advertising methods
  • Ensure adequate stock and appropriate display of said product
  • Collaborate with suppliers, Nature’s Fare Head Office and other stores in the planning and organizing of events
  • Monitor department sales and employ tactics like encouraging selling, creating engaging displays, using in store sales, etc. to increase sales
  • Merchandise the department in a way that promote sales and creates a visibly appealing layout and re-merchandise section within the department as the need arises
  • Work in collaboration with the store’s Manager and Assistant Manager to monitor department staffing requirements, including the creation of department schedules, Requests for Time Off, staff to customer ratio, etc.
  • Make certain that all department staff are trained using Nature’s Fare Markets training material and according to the schedule set out in the training outline
  • Effectively demonstrate leadership skills in the forms of delegating and coaching
  • Uphold excellent communication skills and encourage open communication between all department members

Experience/Education Requirements:

  • Minimum 3 years experience in managing people
  • Experience in a retail setting considered an asset
  • Experience in a related industry or position is considered an assest, but not required
  • Strong knowledge of vitamins and supplements preferred, or a willingness to learn!
  • Passion for alternative medicine and holistic health
  • Education in related field is an asset


  • Great work/life balance (predictable hours, paid time off)
  • Flexible benefit package (Comprehensive Package and Health Spending Account)
  • Competitive wages
  • Sweet Store Discount (enjoy more of the products you love!)
  • Positive team environment (work with like-minded, mission-driven people)

Put your passion into work that matters with a growing, BC-based company, committed to be a better company for our customers, our employees, and the planet. We’ll surround you with a great team and a supportive learning environment where you can grow and thrive. Apply today!